Product support
Questions about using Basis, account help, technical issues, product feedback, or general inquiries.
Contact
Find the right place for your question.
Each inbox has a clear role, so your message reaches the right team. If you are not sure where it belongs, start with product support.
Contact directory
Choose the route that best matches what you need. Every address below opens a new email.
Billing
Questions about subscriptions, trials, payments, invoices, or the billing portal.
Privacy and data
Requests involving your data, including access, correction, export, deletion, and privacy controls.
Accessibility
Accessibility barriers, assistive-technology issues, or help using a Basis feature in an accessible way.
Security
Vulnerability reports, suspicious account-security behavior, or other security concerns.
Before you email
Include the page or feature involved, what you were trying to do, and any error wording that may help explain the issue. You can include the email on your Basis account when it is relevant.
Do not send passwords, verification codes, bank credentials, full payment-card numbers, or access tokens.
Looking for policy details? Review the Privacy Policy or Accessibility Statement. For anything else, email support@basis-financial.com.