Product feedback
Send bugs, unclear flows, or places where the model explanation needs to be sharper.
support@basis-financial.comContact
Talk to Basis.
Send questions, support requests, and feedback to the product team. Email is the cleanest route while the support center is still being built.
We usually respond within 1-2 business days. Include the page, account email if relevant, and what you were trying to do.
support@basis-financial.comData and privacy
Ask about account data, connected-account sync, export, deletion, or privacy controls.
privacy@basis-financial.comBilling
Use this for subscription, trial, payment, invoice, and Stripe portal questions.
billing@basis-financial.comSecurity reports
Send vulnerability reports or suspicious account-security behavior here.
security@basis-financial.comPartnerships
For business, integration, or research collaboration inquiries.
support@basis-financial.com